Please do not quote directly any correspondence from Support, as that may apply only to your particular circumstances and may lead others down the wrong track Response time aims to be within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.Īnd, to help others who run into a similar problem, please let us know what you did to resolve the problem. If they do not resolve the issue, there is a red button link to the Technical Support form, for some one to one investigation and help. The best thing to do is Search the FAQs first, via here. I hesitate to post further suggestions as i do not know exactly how you installed things and where you installed them. The library folder is encircled in orange. Here are screenshots of "Bully" in Syntronik and Syntronik 2 CS here. st4i then they should be in sub-folders in a Syntronik 2 library. st3i then they should be in sub-folders in a SampleTank 3 library. Have a look at the file extensions for those Syntronik duplicate presets. the Syntronik 2 library should be installed into its own folder, not into the SampleTank 4 library. the Syntronik (1) library should be installed into the SampleTank 3 library folder, not into the SampleTank 4 library. I should have asked previously - exactly which Syntronik products are installed? IS it only Syntronik 2 MAX?
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